Went with a working car, left with a brick. I arrived home with an EML ( emergency code on my vehicle ) they refused to fix it, open the hood to find out that they had severed the throttle tube. They said they don’t want to deal with it and refused to fix the issue, now i’m listing my car for sale because i can’t afford to take it, or drive it Santa Rosa to get it fixed. Picture attached of the severed tube that caused everything.

The man named John will scam you if he gets a chance, even if you’re a returning customer. My tire had had a slow leak from a screw…it was not patchable. I was adding air to it each day but I finally had to take it in to have the tire replaced after the aluminum valve stem broke off. I went in and asked them to replace my tire. He gave me the price of the tire ($160) and I left back to work. They took it upon themselves to install the new tire with a Rubber snap-in valve stem instead of aluminum. Only when I picked my car up did he tell me that i would also have to pay the additional $66 for a new sensor. I understand that sometimes when an aluminum valve stem is swapped out for rubber the low air icon will stay on unless the sensor is changed. I know this because I had actually just had my other tires valve stem replaced with a rubber one at walmart and they warned me before hand that the sensor MIGHT not work. However, it DID work, and there was no need for the new sensor.
So I was surprised when I went to pick up my car and he told me they replaced it without my permission and that it would cost an additional $60+. When I asked if it was necessary he lied and told yes. He said, and i quote, my tire would not hold air unless they changed it out. NOT TRUE. Not only was the new sensor NOT necessary, he flat out lied about why it was. Even if it had needed a new sensor, not replacing it would only mean my light on my dashboard would stay on.
I’m disappointed that he would not only do work and replace parts without permission, but also lie about the reason. Women beware! I’m not sure he would have tried this trick on a man. After calling the Napa location, they agreed to refund me the cost of the sensor, but it does not undo the fact that he is a LIAR. I will never go back again! YUCK!