PA has a great supply of art and office supplies. But the customer service is not what it used to be. The first person treated me like I was inconveniencing her. I asked her to show me where the item was. When she showed me the item I did not ask for, she acted like she was put out. I asked another staff member to SHOW me where the item was that I needed. She only pointed and said “over there”, the opposite side of the room where the first person told me. Asking the first person again where the item was, she said they are out of stock, making no effort as a customer service person. I then asked Mark where this item was. Although he was busy stocking shelves, he stepped away from that to show me where the item was. Checking out, the person at the counter never acknowledged me. I politely said hello, how is your day and when I left I said, have a good day. He said absolutely nothing but yawned. Customer service is not what it used to be. The staff looked bored and inconvenienced. How about a smile and ask customers if you could help. Don’t just say I don’t know. You can say I don’t know, but let me find out for you. Making customers feel like you care goes a long way. Ignoring them or making them feel like you are inconveniencing them is not right and will not return. I have been shopping at PA since the ‘70 when it was run by the wonderful Trowbridge family. The lack of friendly service will make me think twice about returning. Again, thank you Mark for your kind professional service.

I love this place! They have really high quality art supplies but also more affordable student and beginner options. There’s toys and games for kids. There’s doo dads and trinkets if needing simple gifts. They’ve got supplies for textile dyeing (like mordants etc) and office supplies type stuff. Folks working there seem happy and well treated. Oh there’s a whole room of cool paper that poster sized. You could use it for wrapping paper too. And a nice clothes store is connected to it. I love my Palace!