Very disappointed with the customer service I received over the phone just now. I called to see if they had or could get an EGR cooler inlet hose and he said not in stock but that he could get one tomorrow which is fine, but then had to throw in that I should have called 54 minutes ago to have it ordered by them. How am I supposed to know that? Then I asked if they rented out or carried to purchase a vacuum re-filler bleeding kit for coolant systems and he told me he didn’t know because he’s not a mechanic. I get you’re not a mechanic but you work at an auto parts store. Might not be the right gig for you bud. He sounded lazy, irritated and just the tone in his voice and attitude said enough about his work ethic. Now just to be clear, I’m not bashing the store itself because the owners are very nice people and I’ve never had a problem before like this. This is just a review of the employee I dealt with over the phone. If you’re that unhappy and miserable as the way you sounded on the phone, I suggest a different line of work.
I went in to this store and stood in line waiting my turn behind a customer that was being helped. There was 2 men working the counter. The counterman helping the customer in front of me helped carry parts outside. The other counterman finished with someone one the phone. Then another customer comes in the store walked down the aisle grabbed what he needs and the counterman asked he he can help him instead of me. Which made me upset because I was in a time crunch. He told me he couldn’t keep track of the customers in the store. Which was only 2. How hard is that?? When I was standing there for atleast 5 minutes and he looked at me a couple of times. Customer service was horrible. One reason I dont shop at Napa. Plus they didn’t have the part I needed when they said they did.
Visited new store for first time, was immediately greeted. Needed a battery for my keyless entry, Johnny was very helpful and even replaced the battery. Johnny asked if we had an account, we did not so he entered our cell# in the system. I commented on how neat and organized the store was, he mentioned the old store was half the size. Johnny was engaging and made a great impression. Have always shopped at the nearby competitor, but now feel Napa Auto is a better choice.
Steve Sequeira
They are always friendly & helpful .
I have no complaints. Nowadays that doesn’t happen often.
I would recommend this place to anyone.
Lyle Gossett
As always got good quality service they take care of me very well have no complaints
Odell Landers
Very disappointed with the customer service I received over the phone just now. I called to see if they had or could get an EGR cooler inlet hose and he said not in stock but that he could get one tomorrow which is fine, but then had to throw in that I should have called 54 minutes ago to have it ordered by them. How am I supposed to know that? Then I asked if they rented out or carried to purchase a vacuum re-filler bleeding kit for coolant systems and he told me he didn’t know because he’s not a mechanic. I get you’re not a mechanic but you work at an auto parts store. Might not be the right gig for you bud. He sounded lazy, irritated and just the tone in his voice and attitude said enough about his work ethic. Now just to be clear, I’m not bashing the store itself because the owners are very nice people and I’ve never had a problem before like this. This is just a review of the employee I dealt with over the phone. If you’re that unhappy and miserable as the way you sounded on the phone, I suggest a different line of work.
Ron P
I went in to this store and stood in line waiting my turn behind a customer that was being helped. There was 2 men working the counter. The counterman helping the customer in front of me helped carry parts outside. The other counterman finished with someone one the phone. Then another customer comes in the store walked down the aisle grabbed what he needs and the counterman asked he he can help him instead of me. Which made me upset because I was in a time crunch. He told me he couldn’t keep track of the customers in the store. Which was only 2. How hard is that?? When I was standing there for atleast 5 minutes and he looked at me a couple of times. Customer service was horrible. One reason I dont shop at Napa. Plus they didn’t have the part I needed when they said they did.
Dave Nunn
Visited new store for first time, was immediately greeted. Needed a battery for my keyless entry, Johnny was very helpful and even replaced the battery. Johnny asked if we had an account, we did not so he entered our cell# in the system. I commented on how neat and organized the store was, he mentioned the old store was half the size. Johnny was engaging and made a great impression. Have always shopped at the nearby competitor, but now feel Napa Auto is a better choice.