First time, they did a good job, sold me two new tires – as my previous mechanic had NOT rotated them, probably ever.
However, second time – pretty big issues.
1. There was a tire noise after they rotated them. Took the car to Les Schwab because I’d driven to Ukiah and it wasn’t getting better, as they’d said. Found out a piece – the belt – inside the tire was broken. They showed me the effects on the outside, and said they would have caught it. BigO should have caught it.
2. I brought oil for the oil change (save visit, tire rotation addon as they sold me two). Not only did they not use my oil, somebody opened it – just a little – and I found a big mess on the rear floor. Not sure how I’ll ever get it clean.
These are both very sloppy things and a big pain for me, esp the oil.
Not going back, that’s for sure.

after being a customer for a couple of years, I went in for my appointment today and was dealing with a very nice service agent until the manager came in. He decided he was gonna get in the middle of things and was horrid, Rude and in a nasty mood. Ive Dealt with him many times , i think we were all shocked. After leaving there with no work done, I called Big O tires in Santa Rosa. I will now have to go down there for my warranty work. Santa Rosa told me it was “the smartest thing I ever did” leaving Clearlake big o tires, that they’ve had nothing but complaints and that at least 35 to 40 customers come from Hidden Valley Lake California to Santa Rosa because they will not go back to the clearlake big o tire store. people don’t talk to me like this manager spoke to me and I won’t be going back ever

Evan was incredibly efficient during our check-in process. Although we experienced a bit of a wait—understandable given the first-come, first-served policy—once we got in, Evan took great care of us. He completed everything in just 15 minutes, which we truly appreciated. Thank you, Evan, for making our experience a pleasant one!